Summer Update

​Hello!!!
It has been a very busy few months for me and a very full summer.  I traveled to Europe TWICE since the last blog post, just finished a great trip to Holland with my kids and my mom.  The picture on the right is from Giethoorn in the Netherlands.  Today is my first day back in the office and I am catching up on a few things, including a long overdue blog post.
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First things first, lets talk shipping.  Our website is connected to Canada Post's real time pricing and we all know those prices are beyond outrageous.  I created a pop-up today addressing this as well.  Our platform at this time doesn't allow us to link to other shipping options, so what we are left with is to stay with Canada Post as those prices are the highest possible shipping rates we will use.  Unless otherwise stated in your order we will do our best to get you a lower shipping rate through either UPS, FedEx or ICS Courier and refund you the difference.  At this point we have been able to consistently refund our customers anywhere from $5 to $20 when we use an alternate shipping method.  Please note that PO Boxes must be serviced by Canada Post, if you would like us to attempt to ship to your house with one of our alternate shippers please make a note of this and give us your physical address as well and we will see what we can do.  This is just another way we do our best to offer great customer service.

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CARLA IS BACK! You may not know this, but I have been working here alone for a whole year.  That was a long time.  My sister Carla had joined our team in 2020 and it was such a great fit for her as we have very flexible hours, and it made my workday so much better to have a buddy working here with me.  Then she gifted us with a new niece last summer so she went on maternity leave.  And now the tiny human is a whole year old and we have Carla working here again, bringing organization and body doubling back to the warehouse.  I am so much more productive when she is here and vice versa.  And we both get the flexibility that we need as working moms.  Win! Win! Win!

​Robert has been busy buying as many triwalls as he can get his hands on.  We have brought a bunch of it to the warehouse and we are sorting through it as quickly as we can.  We have most of it in duffel bags which makes it all nice manageable bundles for us to sort rather than huge mountains that seem insurmountable.  We will be adding things to the warehouse very regularly for the foreseeable future.  Check the Restocked section and the New Items section to see what we have added to the site

Next up is the fact that we have decided to abandon the storefront experiment.  We set up our storefront in the fall of 2020 (crazy times) and opened our doors in November of that year (we all thought COVID couldn't last very much longer!)  We had ups and downs throughout our 1.5 years of being open with changing hours and temporarily closing our doors, and then being open very few hours.  In the end we have looked at the numbers and have come to the conclusion that the best decision is to close the doors permanently. We would like to thank everyone who ever came to the store to support us, we really appreciate you! For now we are in the warehouse sending out orders, answering emails and putting things online M/W/F.  We are here for pick up by appointment on those days.  Right now it appears that our phone is not working so the best way to reach us is email to [email protected]

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And last but not at all least, at least for me and Carla, we will be moving our desks from the back to the front and we will finally have natural light!!!!  Glory be!  I know this doesn't affect any of you, but it is a really big deal for us.  I have been working here for well over 5 years and this is the first time that I will have natural light in my face at work!  Such a huge deal, especially in the winter months.
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I think that is all I have to report for now.  Thanks for reading and if you have any questions or comments please let me know! 
- Janine

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